monitoring v2
Simplify with Next-Generation Monitoring
Remote Monitoring for Mission Critical Fire Protection
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In today's fast-paced world with rapidly evolving technologies, ensuring the safety and security of your business is paramount. At ORR Protection, we understand the importance of fire protection for your mission critical assets. Our state-of-the-art remote monitoring solution is designed to provide proactive and real-time oversight of your fire protection systems every minute of every day, no matter where you are. 

We make sure to cover all these areas of your operation: Sprinkler/Tamper, Fire Alarm, Fire Trouble, Fire Supervisory, Low Battery, Power Failure, Carbon Monoxide, Elevator Monitoring, Area of Refuge.

At ORR Protection, we believe that not all monitoring companies are equal. We are uniquely positioned to provide monitoring, testing, inspection, and maintenance that goes above and beyond. Let us partner with you in the future of mission critical fire protection monitoring. Fill out the form below to get a quote today!


 

Remote Fire Monitoring FAQs

Why Choose ORR?

ORR can simplify and streamline your monitoring through a single-source solution that embraces next-generation technology, being one of the first fire protection companies to offer Push Notifications. Our robust offering includes:

  • Real-Time Monitoring - Receive instant alerts and notifications about your system with always-on surveillance of your fire protection infrastructure 
  • Enhanced Visibility - Gain unparalleled visibility into the performance and status of your fire protection systems through our intuitive tools
  • Compliance and Reporting - Access reports on system performance, maintenance activities, and compliance status with support from a UL & FM-approved central monitoring station, ensuring industry regulations and standards while simplifying the audit process
  • Mobile App - Monitoring in the palm of your hand

 

What are the Facets of ORR Protection Monitoring?

There are eight key benefits to ORR Monitoring that make it the premier solution for your monitoring needs:

2-Ring Commitment:
  • Answered within two (2) rings of alarm communication transmission 
  • Dedicated intervention specialists to respond to alarms that matter most, reduce false alarms, and ensure business continuity
  • Always-on monitoring customer service from ORR Protection

24/7 Site Monitoring:

  • Guaranteed monitoring at all contracted sites
  • 24 hours a day, 7 days a week, 365 days a year
  • Leveraging 20+ years of experience in monitoring

Mobile App:

  • Monitoring in the palm of your hand 
  • AlarmAccount SMS automatically sends specified contacts a text message with a link to the web app after an alarm.
  • Contact ID monitoring with device point ID is available on most systems
  • Subscribers can cancel or request dispatch with ease
  • CHAT: Subscribers can chat directly with emergency contacts in the app to relay important information about the incident
  • ON TEST: Subscribers can place an account in or out of Test Mode to prevent accidental false alarms

Full Redundancy:

  • Provide full redundancy when needed most
  • 24 hours of backup power to ensure continuity of service

Customer Service:

  • Highly trained and dedicated alarm agents
  • Elite recruiting process
  • Extensive training academy
  • TMA Five Diamond Certification process
  • Dedicated conversions team for hassle-free and stress-free onboarding and commissioning process

Geo-Diverse Locations:

  • Fully redundant central stations located in Lake Forest, CA, and Irving, TX
  • Strategic geographic placement to avoid total service disruption due to natural disasters, power shortages, or other external circumstances

UL & FM Approved:

  • UL 827, UL 827A, & UL 827B approved
  • FM approved
  • Certifications and listings: CA (ACO7829), TX (B13486, ACR2919), IL (127.001717), NV (NV20071044222), TX (B13486, ACR2919), Al (1456), TN (2206), VA (11-7288), UT (7714529-6501), MI (3601207982), FL (EF20000505), OK (AC1035), AZ (21585-0), OR (0148), DE (2009102033, CSRSL-0038), AR (CMPY0002994), MD (107-1445), and NYFD Approved

After-Hours Tech Support:

  • Available support for addressing monitoring faults
  • Support for mobile AlarmAccount SMS app
What if my organization still uses POTS?

Make the switch to reliable cellular fire monitoring from ORR.
ORR Protection offers a more reliable and cost-effective fire monitoring service. We install, test, inspect, commission, and onboard cellular alarm communicators designed for UL commercial fire installations. These communicators are connected to a state-of-the-art central station for 24/7, reliable monitoring. With cellular technology, our central monitoring stations promptly detect communication failures, significantly improving POTS lines that perform only once-a-day checks.

Cellular alarm communicators operate on their own secure wireless network with dual-SIM capability for primary communication paths. This simplifies installation, testing, and integration with ORR Protection's central monitoring stations and offers many monitoring benefits, including push notifications. 

 

Upgrade from costly POTS lines today

Whether you require an IP dialer or cellular communicator, we will facilitate a seamless and economical transition to the latest mission-critical fire protection monitoring technology. ORR Protection's comprehensive fire monitoring services include system upgrades and notification to relevant authorities, ensuring compliance with regulatory requirements.

Connect with our Monitoring Team

Get a Quote!

Fill out this form to connect with a member of our Monitoring team. They will contact you soon to discuss your monitoring needs.

Whether it's converting over from POTS to cellular, setting up remote monitoring for the first time, streamlining your monitoring capabilities, or moving into the future of monitoring technology, ORR Protection can help you find the right solution.

 

Rick Reynolds

Vice President, Power Generation

Rick has worked in the fire protection industry for over 35 years. He is a frequent speaker and presenter at corporate meetings, workshops, conventions, and industry trade shows related to fire protection. Rick is a master electrician and has achieved numerous certifications in both the electrical and fire protection industries. 

Rick joined ORR Protection in 1991 and was elevated quickly to operations manager for the Southeast Region. He was instrumental in developing ORR’s National Accounts Program. In 2010, Rick became vice president of National Accounts and the Southeast region of ORR Protection. Then in 2018, Rick assumed the role of vice president for the Power Generation Marketplace, an ever-evolving market that includes the country’s energy storage marketplace. 

Chuck Hatfield

National Account Manager,
Power Generation

Chuck began his career as a fire fighter and paramedic in Atlanta, GA. He quickly moved into industrial fire protection where he specialized in R&D as well as distributer and end-user training. Chuck went on to develop the industrial fire brigade training and special hazards awareness for the entire utility industry before taking a position at ORR Protection.

Chuck has continued to build upon his fire protection expertise over the past 15 years, working in many types of power plants and other heavy industrial sites. When he is not traveling the country supporting utility sites with fire protection solutions, Chuck spends his time at home with his wife and 6 children.

Lee Kaiser

Vice President, Engineering

Lee  is VP of Engineering and Technical Training for ORR Protection and is Chairperson of the technical committee for NFPA 75, Standard for the Protection of Information Technology Equipment. His career at ORR has been to provide technical and thought leadership in the protection of mission critical facilities.

Lee is a professional engineer in the discipline of fire protection engineering. He participates in industry committees for ORR and gives technical education sessions at conferences and seminars throughout the county.